Boek Release, control and validation (Engels)

Updated in line with the ITIL 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Key features:
– Authored and quality assured by itSMF UK
– Endorsed by the APM Group
– Follows the ITIL Intermediate Release, Control and Validation Syllabus.

Covers the following processes and functions and how they contribute to the Lifecycle:
– Change Management
– Service Asset and Configuration Management
– Service Validation and Test
– Release and Deployment Management
– Request Fulfilment
– Service Evaluation
– Knowledge Management