Boek Key Element Guide ITIL Service Operation (Engels)

The ‘Key Element Guide ITIL Service Operation’ provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.

ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

Key features:
– Written by authors of the main core guidance titles
– Provides a handy overview of the five core titles
– Each Key Element Guide shares the same structure
– Quality assured and endorsed by itSMF International.