Boek ITIL® 4 Drive Stakeholder Value (Engels)

The ITIL 4: Drive Stakeholder Value book forms one publication of the Higher-Level guidance, following ITIL 4 Foundation.

Ideal for professionals who are focused on customer experience, user journeys or are responsible for external relationship management

Improve relationships and reach mutual outcomes
Ensure high customer satisfaction levels
Optimize the customer experience
Create a trusted relationship with stakeholders
Helps you pass your Drive Stakeholder Value exam

Reference guidance for day-to-day problems for IT Professionals